Service: Due to sanitizing between appointments, we ask that you arrive at your scheduled appointment time so there is no waiting in the waiting area. Also, please complete your intake form online OR bring a completed intake form with you.Thank you for your understanding the measures we have in place for everyone's safety including masking in all common areas and while face up on the massage table. We do not employ a secretary therefore, if the door is locked, please wait for your massage therapist in the entrance hall. She/he will be with you shortly.
Reservations: We do NOT take walk-ins. All sessions are by appointment only. You will receive a confirmation email when your appointment is accepted as well as one the day prior to your appointment. Please note that at times, technology glitches. In the event you do not receive a reminder notice, it is still your responsibility to remember and attend your appointment. We recommend that you keep a reminder on your personal calender to prevent missing an appointment that is reserved for you. Thank you for your consideration in this matter.
Payment: We accept MC, Visa, Discover, American Express, Apple Pay, checks and cash. We also accept HSA/Flex Spending, however, you should check with your insurance company to verify that massage therapy is covered. If you wish to pay with a credit card, that option is available when you book your appointment online or if you are an existing customer, at the time of service. . If you have a gift certificate, please bring it with you.
Cancellation: Please give as much notice as possible if you need to cancel an appointment. 24 hours is required. NO SHOWS and LATE CANCELLATIONS require full payment unless we have someone on our waiting list available to take that appointment. Gift certificates will lose the value of the gift certificate and will not be able to redeem at another time. Please note that Ivy Jo set this policy because of how much we value our Massage Therapists. This means that Ivy Jo is the one that you need to address this policy with if you would like to dispute it.
Reservations: We do NOT take walk-ins. All sessions are by appointment only. You will receive a confirmation email when your appointment is accepted as well as one the day prior to your appointment. Please note that at times, technology glitches. In the event you do not receive a reminder notice, it is still your responsibility to remember and attend your appointment. We recommend that you keep a reminder on your personal calender to prevent missing an appointment that is reserved for you. Thank you for your consideration in this matter.
Payment: We accept MC, Visa, Discover, American Express, Apple Pay, checks and cash. We also accept HSA/Flex Spending, however, you should check with your insurance company to verify that massage therapy is covered. If you wish to pay with a credit card, that option is available when you book your appointment online or if you are an existing customer, at the time of service. . If you have a gift certificate, please bring it with you.
Cancellation: Please give as much notice as possible if you need to cancel an appointment. 24 hours is required. NO SHOWS and LATE CANCELLATIONS require full payment unless we have someone on our waiting list available to take that appointment. Gift certificates will lose the value of the gift certificate and will not be able to redeem at another time. Please note that Ivy Jo set this policy because of how much we value our Massage Therapists. This means that Ivy Jo is the one that you need to address this policy with if you would like to dispute it.